- Shared interest: gardening & music
- Preferred quiet wing, low foot traffic
- Pet-friendly home, resident has a cat
- Family visits 3x/week — close to visitor parking
Whitfield Family (James, Home 04) — No portal login in 18 days, down from weekly average
- 12 hours returned to family monthly
- Reduced missed appointments
- Increased community participation
- Improved nutrition tracking
- Earlier detection of wellness changes
- Increased social engagement
- Earlier family re-engagement
- Reduced isolation risk
- Proactive family communication
| Age / DOB | — |
| Move-In Date | — |
| Home Assignment | — |
| Care Level | — |
| Emergency Contact | — |
| Primary Physician | — |
| Facility / Role | Provider | Last Visit | Status |
|---|---|---|---|
| Primary Care | — | Jun 14, 2026 | Active |
| Cardiology | Dr. Marcus Webb, Piedmont Heart Institute | May 30, 2026 | Active |
| Dialysis Lab Center | Sandy Springs Renal Care | Jun 18, 2026 | N/A — Not Required |
| Physical Therapy | Atlanta Rehab Partners | Jun 19, 2026 | Active |
No active maintenance requests for this home.
patricia.hill@email.com
michael.hill@email.com
Reach out directly to emergency contacts, or review messages family members have sent in.
- Weekly physical therapy — balance and strength training
- Daily medication reminder via SC Connect™ companion check-in
- Bi-weekly nutrition consultation with community dietitian
| Fall Risk Assessment | Jun 12, 2026 | Low Risk |
| Cognitive Screening (MMSE) | May 28, 2026 | 28/30 |
| Nutrition Risk Screening | Jun 1, 2026 | Low Risk |
Eleanor participated actively in morning garden therapy. Mood positive, mobility steady.
Routine check-in. Blood pressure trending well within target. Continue current plan.
Wellness Therapy Visit
Family Video Call
Dining Reservation
Provider Telehealth (Referred)
Garden Hour
Family Visit
Social Hour
This resident’s personal calendar — visible to family, caregivers, and the resident’s own portal.
SC Connect™ sends scheduled medication reminders and logs acknowledgment — it does not administer medication or provide clinical oversight during Phase 2.
| Medication Reminder | Reminder Schedule | Prescribing Provider | Pharmacy on File | Next Reminder | Reminder Compliance |
|---|---|---|---|---|---|
| Lisinopril | Once Daily — Morning | Dr. Aisha Roberts | CVS Sandy Springs | Tomorrow, 8:00 AM | 98% |
| Metformin | Twice Daily | Dr. Aisha Roberts | CVS Sandy Springs | Today, 6:00 PM | 94% |
| Atorvastatin | Once Daily — Evening | Dr. Aisha Roberts | CVS Sandy Springs | Today, 8:00 PM | 96% |
| Vitamin D3 | Once Daily | Dr. Aisha Roberts | CVS Sandy Springs | Tomorrow, 8:00 AM | 100% |
| Plan Type | Provider | Policy ID | Status | |
|---|---|---|---|---|
| Medicare Part A & B | Centers for Medicare & Medicaid | XXX-XX-4471 | Active | |
| Medicare Supplement Plan G | Blue Cross Blue Shield | BC-88291 | Active | |
| Long Term Care Insurance | Genworth Financial | GW-LTC-22841 | Active | |
| VA Aid & Attendance Benefit | Department of Veterans Affairs | VA-PEND-0093 | Pending |
| Date | Service | Amount | Status |
|---|---|---|---|
| Jun 14, 2026 | Physical Therapy — 4 sessions | $680 | Paid |
| Jun 8, 2026 | Telehealth Consultation | $145 | Paid |
| Jun 19, 2026 | Nutrition Consultation | $120 | Pending |
| Resident | Home | Monthly Total | Status |
|---|---|---|---|
| Home 01 | $4,883 | Current | |
| Home 02 Rm A | $4,883 | Past Due | |
| Home 02 Rm B | $4,883 | Current | |
| Home 03 | $4,883 | Current | |
| Home 04 | $4,883 | Past Due | |
| Home 05 Rm A | $4,883 | Current | |
| Home 05 Rm B | $4,883 | Current | |
| Home 06 | $4,883 | Current | |
| Home 07 | $4,883 | Past Due | |
| Home 08 | $4,883 | Current | |
| Home 09 | $4,883 | Current |
Known for calm, steady communication with anxious family members during health changes.
Strong hands-on mobility support; residents consistently note his patience during PT escorts.
Drives community participation — residents she supports show the highest activity engagement scores.
Drag any caregiver chip below onto a day column to schedule their shift. You’ll then be asked which resident to assign them to.
| Ticket | Item | Home | Category | Priority | Status | ETA |
|---|---|---|---|---|---|---|
| WO-2241 | Bathroom Grab Bar Repair | Home 04 | ADA Compliance | High | In Progress | Today, 2:15 PM |
| WO-2238 | HVAC Filter Replacement | Home 03 | HVAC | Low | Open | Jun 22, 2026 |
| WO-2235 | Smart Lock Battery | Home 06 | Electrical | Medium | Resolved | Completed |
| WO-2230 | Garden Path Resurfacing | Common Area | Landscape | Low | Open | Jul 1, 2026 |
Internal communication between caregivers, maintenance, and management — separate from the Family Connect™ portal.
Every metric on this dashboard — occupancy, revenue, staffing, satisfaction — runs on SC Connect™. The exact same operating system community managers see here is what we license to third-party senior living operators for $8–$18 per bed, per month.
| Ticket | Category | Subject | Requester | Status | Date |
|---|---|---|---|---|---|
| ST-991 | Family Request | Update emergency contact info | Patricia Vance-Hill | Resolved | Jun 18, 2026 |
| ST-993 | Transportation | Schedule ride to specialist appointment | Sarah Mitchell | Assigned | Jun 19, 2026 |
| ST-994 | Maintenance | Bathroom grab bar repair | System (Auto) | Escalated | Jun 19, 2026 |
| ST-995 | Dining | Dietary restriction update | Dorothy Kim | Open | Jun 20, 2026 |
Serenity Intelligence™ surfaces wellness patterns for staff awareness — flagging early signals like irregular sleep, reduced social engagement, or missed medication reminders before they become incidents. The system informs; trained, non-clinical staff decide when to escalate to a resident’s own physician.
- Community Living
- Wellness Programming
- Transportation
- Medication Reminders
- Dining Programs
- Family Portal & SC Connect™
- Expanded Wellness Programming
- Care Coordination
- Remote Monitoring
- Provider Partnerships
- Personal Care
- Home Health Services
- Expanded Care Delivery
Residents and authorized family members start secure video calls directly through SC Connect™ — one touch, no app-juggling. Tap the camera icon or a contact to start a live call.
- One-Touch Video Calling
- Scheduled & Recurring Family Visits
- Family Contact Directory
- Call History
- Emergency Family Connect
Integrated virtual visits between resident, provider, caregiver, and (optionally) family — reducing unnecessary transportation and improving access to care. Tap a provider to start a visit.
- Primary Care, Behavioral Health & Specialty Visits
- Appointment Scheduling & Provider Invitations
- Visit Documentation & Provider Notes Storage
- Visit History
- HIPAA-Compliant Communications
Every Serenity Creek residence includes a dedicated iPad — the resident’s simple, intuitive digital home hub. Tap any app icon to explore the full experience.
- Family Video Calls & Community Events
- Transportation Requests & Dining Menus
- Wellness Calendar & Medication Reminders
- Community Announcements & Support Requests
- Telehealth Visits & Serenity Intelligence™ Recommendations
Caregivers are never tied to a desktop — full documentation and communication from anywhere in the community. Tap through the tabs on the phone to explore.
- Resident Profiles & Care Notes On the Go
- Task Completion & Visit Verification
- Scheduling & Secure Messaging
- Photo Uploads & Telehealth Participation
- Serenity Intelligence™ Insights
Eleanor is requesting a video call right now.
A dedicated mobile experience that keeps families continuously informed and engaged. Tap “Video” below, then answer the call to see how a family video visit feels in real time.
- Resident Updates & Family Pulse™
- Video Calls & Transportation Tracking
- Invoices, Documents & Care Team Messaging
- Appointment Reminders
- Thrive Score™ Visibility & Serenity Intelligence™ Recommendations
SC Connect™ is built for interoperability — allowing providers to access resident information and conduct telehealth visits without duplicating workflows.